Cancellation and Refund
Cancellation and Refund Policy
Effective Date: 04/05/2025
Business Name: Nebula Crafts
Website: https://thenebulacrafts.com
Contact Email: support@thenebulacrafts.com
At Nebula Crafts, we strive to offer a pleasant shopping experience. Please review our Cancellation and Refund Policy carefully before placing your order.
1. Order Cancellation Policy
Orders can be cancelled within 12 hours of placing the order. To cancel, please email us at support@thenebulacrafts.com with your order number.
Once an order is processed or dispatched, cancellation requests will not be accepted.
In case of a successful cancellation, a full refund will be initiated to your original payment method.
2. Return and Refund Eligibility
We accept return/refund requests only under the following conditions:
You received a damaged, defective, or wrong product.
The issue is reported to us within 48 hours of delivery.
You provide a mandatory unboxing video from the start (without cuts or edits) as proof.
Returns or refunds will not be processed in the following cases:
Change of mind after receiving the product.
Incorrect address or failed delivery due to customer unavailability.
Customized or personalized products unless damaged during transit.
3. Refund Process
Once your return is approved and the product is received and inspected, your refund will be initiated.
Refunds are processed within 5–7 working days through the original method of payment.
In some cases, store credit may be issued as per mutual agreement.
4. Exchange Policy
Exchanges are only provided if the product is defective or incorrect.
Exchange requests must be made within 48 hours of delivery and are subject to availability.
5. How to Request a Cancellation or Refund
To request a cancellation, return, or refund, please contact us at:
📧 Email: support@thenebulacrafts.com
Include your order number, reason for the request, and the unboxing video (if applicable).
We appreciate your understanding and cooperation. Your satisfaction is important to us, and we are here to help resolve any issues with care and transparency.
How to Return or Exchange an Item
IMPORTANT NOTICE
Please be aware that cancellations and returns are not permitted under our policy. However, exchanges are allowed under specific conditions.
CONDITIONS FOR EXCHANGE
CONDITIONS FOR EXCHANGE
You can exchange an item only if:
- The item you received is damaged.
- . You have made a proper unboxing video from start to finish without any cuts or edits.
STEPS TO REQUEST AN EXCHANGE
1. Inspect the Item Upon Delivery
* Carefully check the item for any damages immediately upon receiving it.
2. Make an Unboxing Video
* Record a video of the entire unboxing process, starting from the moment you begin to open the package until the item is fully revealed.
* Ensure that the video is continuous and unedited. Any cuts or edits will invalidate your exchange request.
3. Submit an Exchange Request
* Contact our customer support team within 7 days of receiving your item.
* Provide your order number and a detailed description of the damage.
* Attach the unboxing video as evidence.
4. Await Confirmation
* Our team will review your request and the video evidence.
* If the damage is verified and the video meets our criteria, we will approve your exchange request.
5. Exchange Process
* Once approved, you will receive instructions on how to send back the damaged item.
* Upon receiving the damaged item, we will ship out the replacement item to you.
