Shipping and Delivery

Shipping and Delivery Policy

Effective Date:04/05/2025
Business Name: Nebula Crafts
Website: https://thenebulacrafts.com
Contact Email: support@thenebulacrafts.com

At Nebula Crafts, we are committed to delivering your handcrafted products in a safe and timely manner. Please read the details of our shipping and delivery process below.

1. Shipping Locations

We currently ship to all major locations across India. For remote or non-serviceable areas, we will notify you in case of any delivery constraints.

2. Order Processing Time

• All orders are usually processed within 2–4 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed on the next working day.

• For custom or made-to-order items, the dispatch time may vary. In such cases, timelines will be communicated via email or WhatsApp.

3. Delivery Timeline

• After dispatch, standard delivery takes approximately 5–10 working days, depending on your location and courier service availability.

• Delivery to metro cities may be faster, while remote areas may take longer.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at the checkout before you make the payment.

• We may offer free shipping during special promotions or for minimum order values, as specified on the website.

5. Tracking Your Order

• Once your order is shipped, a tracking ID and courier partner details will be shared with you via email or WhatsApp.

• You can track your order using the link provided in the communication.

6. Delays and Issues

• While we aim to meet our delivery timelines, delays may occur due to:

  • Weather conditions

  • Festive seasons or sales

  • Courier or logistical challenges

• In case of significant delays, our team will keep you informed and offer assistance.

7. Incorrect Address or Failed Delivery

• Please ensure the shipping address and contact number provided are accurate.

• In case of failed delivery due to an incorrect address or repeated unavailability, reshipping charges may apply.

8. Contact for Support

For any shipping or delivery-related queries, feel free to reach out to us at:
📧 Email: support@thenebulacrafts.com

We’re here to help ensure your order reaches you safely and promptly.